Terms and Conditions of Sale

In force from: 24.08.2026

1. General terms

1.1. These terms of sale govern the contract of sale between the buyer and OÜ HMK Auto (registry code 11387918, Männiku tee 104A, 11216 Tallinn).

1.2. The terms of sale apply to all orders placed in the online store hmkauto.ee.

1.3. By placing an order, the buyer confirms that they have read and agree to these terms of sale.

1.4. HMK Auto reserves the right to amend the terms of sale. Orders are subject to the terms in force at the time the order is placed.

2. Prices and VAT

2.1. All prices shown in the online store include Estonian VAT (24%), unless stated otherwise.

2.2. For EU VAT-registered persons (with a valid VAT number) we apply the reverse charge (0%) in accordance with the EU VAT Directive. The VAT number is validated automatically via the VIES system.

2.3. HMK Auto reserves the right to change prices. The price displayed in the online store at the time of the order applies to the order.

3. Ordering

3.1. Select the desired products and add them to the cart.

3.2. In the cart you can change the quantity of products and remove products.

3.3. Choose the delivery method and payment method and enter the required details.

3.4. Check the order details and confirm the order.

3.5. The contract of sale is deemed concluded once payment has been received.

3.6. An order confirmation is sent to your e-mail address.

3.7. If the ordered goods are not available in stock, we will notify you as soon as possible and offer an alternative or refund the payment.

4. Payment methods

4.1. The following payment methods are available in the online store:

Bank links and card payments (via Everypay AS):

• Bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele

• Visa and Mastercard payment cards

PayPal - international payment method.

Payment on site - in cash or by card at our premises at Männiku tee 104A, Tallinn (only for pick-up).

4.2. Payment service provider: Everypay AS. HMK Auto OÜ transmits the data necessary to process payments to Everypay AS. See our privacy policy.

4.3. Goods are released after payment has been received.

5. Delivery methods and conditions

5.1. Parcel machines (Estonia, Latvia, Lithuania, Finland, Sweden)

We provide the parcel machine service via Omniva, Smartpost, DPD and others. Delivery time is usually 1-5 business days.

5.2. Courier service (Estonia)

Courier service for the next business day (Bentte, Smartpost, DPD and others).

5.3. International delivery

Within the EU, DPD courier service. Delivery time depends on the destination (usually 2-10 business days). For neighbouring countries there are some additional options (FIN24 courier, VENIPAK and others). International shipments are delivered by DHL Express. Delivery time depends on the destination (usually 2-7 business days). For large or heavy shipments we prepare an individual quote. Contact: [email protected].

5.4. Pick-up on site

Orders can be collected at our premises: Männiku tee 104A, Tallinn. Mon-Fri 9:00-18:00, Sat 10:00-15:00. Pick-up on site is free.

5.5. Delivery costs

Delivery costs are shown at checkout according to the chosen delivery method and destination country. As the purchase amount increases, a discount is applied to the delivery price.

5.6. Delivery time

Goods are usually dispatched within 1 business day after payment is received. The maximum delivery time is 45 business days. If the delivery time is extended, we will notify you by e-mail.

6. Product suitability and suitability check

6.1. The suitability of a spare part depends on the vehicle's exact model, engine, year of manufacture and VIN code. The product image and name in the online store do not guarantee suitability for a specific vehicle.

6.2. We strongly recommend checking suitability before ordering with our help. To check suitability, send us the vehicle's registration number or VIN code: online store chat, [email protected] or +372 600 1600.

6.3. If you cannot find the spare part you need for your French car in our online store, please contact us - we can most likely source it for you.

6.4. If a customer orders a part without checking suitability and the part does not fit, it is considered a wrongly ordered item. A consumer may in this case use the right of withdrawal (§7), bearing the return shipping costs; for legal persons, §8 applies.

7. Withdrawal from the contract (consumers)

This section applies to consumers (natural persons purchasing outside their economic or professional activity).

7.1. The consumer has the right to withdraw from a purchase made through the online store without giving a reason within 14 days of receiving the goods.

7.2. To withdraw, submit an unambiguous statement:

• Via the web form: hmkauto.ee/en/returns (the "Return a product" link is always available in the store footer)

• By e-mail: [email protected]

• At our premises: Männiku tee 104A, Tallinn

You may use the model withdrawal form, but it is not obligatory.

7.3. The consumer may handle and inspect the goods only to the extent necessary to establish the nature, characteristics and functioning of the goods - in the same way as would be permitted in a shop. Installing the part on a vehicle, putting it into use, starting it, coding it, pairing it with the vehicle (e.g. by VIN code), or any other handling that exceeds what is necessary for inspection, is not part of permitted inspection.

7.4. The consumer is liable for any diminished value of the goods resulting from use or handling beyond what is described in section 7.3.

7.5. HMK Auto has the right to inspect and test the returned goods before refunding, and to deduct the diminished value from the amount refunded. The diminished value may be up to 100% of the value of the goods, including where the goods have been damaged or lost their merchantability during installation or use. This applies in particular, but not exclusively, to the following products:

• installed, activated or coded electronics (control units, sensors, etc.);

• installed or started assemblies (turbochargers, gearboxes, starters, alternators, pumps, etc.) whose internal damage may not be visible externally.

The extent of the diminished value is assessed on a case-by-case basis, based on the inspection results.

7.6. The right of withdrawal does not apply in the cases set out in VÕS § 53 (4), including where the goods are made or specially ordered from the factory according to the consumer's personal needs (custom order).

7.7. The consumer must return the goods without undue delay, and no later than 14 days from submitting the withdrawal statement. The direct costs of returning the goods (return shipment to HMK Auto) are borne by the consumer.

7.8. HMK Auto refunds all payments made under the contract, including the delivery costs, no later than 14 days from receiving the withdrawal notice. Delivery costs are refunded up to the amount of the cheapest standard delivery method offered by us; any additional cost arising from a more expensive method chosen by the consumer is not refunded. The obligation to refund the delivery cost applies also where the diminished value of the goods is 100% - in that case the consumer is refunded the delivery cost but not the price of the goods.

7.9. The refund is made using the same means of payment used by the buyer, unless the buyer has consented to a different means of payment. No additional costs arise for the buyer from the refund.

7.10. HMK Auto refunds the payment within 14 days. HMK Auto has the right to withhold the refund until the goods have been received back. HMK Auto retains the right to claim from the consumer compensation for the diminished value after receiving and inspecting the goods (see 7.5).

7.11. If the consumer refuses to accept the goods from the courier or parcel machine (except where the parcel is visibly damaged), this is deemed a withdrawal from the contract. In that case the consumer bears the return transport cost, which is deducted from the amount refunded. We recommend notifying us of the intention to withdraw in advance via the website hmkauto.ee/en/returns or by e-mail. If acceptance is refused because the parcel is visibly damaged, this is not a withdrawal and the consumer does not bear the transport cost. In the case of a visibly damaged parcel, the buyer must record the damage immediately upon delivery in the presence of the courier or at the parcel machine, take photos, and notify HMK Auto as soon as possible. Failure to record the damage may make it more difficult to establish the damage and to compensate the purchase.

7.12. Territorial scope and international orders. The 14-day right of withdrawal described in section 7 derives from the EU Consumer Rights Directive and applies to private consumers whose habitual residence is in the European Union or the European Economic Area (EU/EEA). For customers located outside the EU/EEA, returns are possible only by prior agreement. For orders delivered outside the EU, the buyer pays the import taxes, customs and other charges of the destination country. In the event of a return, customs duties, import taxes and international transport costs are not refunded and are borne by the buyer. The contract of sale is governed by Estonian law (see §12.4).

8. Return of goods (business customers)

This section applies to legal persons acting in their economic or professional activity.

8.1. Returns are processed on the basis of a correctly completed return form. The return form must state the reason for the return. Return form.

8.2. HMK Auto has the right to withhold up to 30% of the value of the goods if the return form is incompletely filled in or if the goods were wrongly ordered.

8.3. Requirements for returned goods:

• The packaging must be intact and clean

• No writing or tape may be applied directly to the product packaging

• The commercial appearance must be fully preserved

8.4. Already installed spare parts are not bought back.

8.5. HMK Auto is not obliged to buy back goods that have been specially ordered for the customer from the factory or from external suppliers.

8.6. If a business customer refuses to accept the ordered goods from the courier or parcel machine without legal grounds (the goods conform to the contract and are undamaged), the business customer bears both the outbound shipping and the return transport costs. HMK Auto has the right to recover these costs.

8.7. HMK Auto makes any refund to a business customer only after the returned goods have been received and inspected.

9. Return of remanufacturing cores

9.1. Returnable exchange cores must be returned within 10 days.

9.2. The returned part must be externally intact and cleaned, and of the same completeness as the new part.

9.3. Specific requirements:

• The mounting lugs of the starter and alternator must be intact (not welded). The tip of the starter rotor must not be blue.

• The steering rack toothed bar must not be oxidised or damaged.

9.4. The old part must be packed in the same packaging in which the new purchased part came.

9.5. In the case of the above defects, reimbursement of the core price is not guaranteed.

10. Right to submit claims

10.1. Consumers have the right to submit a claim in respect of a non-conforming product within 2 years of receiving the goods.

10.2. The right to claim does not cover defects arising from incorrect installation, improper use or natural wear.

10.3. More information: warranty terms.

11. Liability

11.1. HMK Auto is liable for damage caused to the buyer in accordance with the laws of the Republic of Estonia.

11.2. HMK Auto is not liable for delays in the delivery of goods caused by the actions of the transport service provider.

11.3. Product images in the online store are illustrative. The actual appearance of the product may differ from the packaging and the image.

12. Dispute resolution

12.1. Please submit complaints and claims to: e-mail [email protected], phone +372 600 1600.

12.2. We resolve complaints within 15 days.

12.3. If a dispute cannot be resolved by agreement, the consumer has the right to turn to: Consumer Disputes Committee, Endla 10A, 10122 Tallinn, e-mail [email protected], website komisjon.ee. European Union online dispute resolution platform: https://ec.europa.eu/odr

12.4. The contract of sale is governed by the law of the Republic of Estonia.